FAQs
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Processing time for our handmade sweatshirts
Because each sweatshirt is handmade with care, the processing time may take between 3 to 5 business days before dispatch. We appreciate your patience and understanding while we prepare your order with the attention it deserves.
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Returns
Customers have the right to request a return within 14 days of receiving their order. To be accepted, the item must be unused, in its original packaging, and with the original tag attached.
Once we receive and inspect the returned item, a refund will be issued within 14 days.
Please note that return postage costs are the responsibility of the customer, unless the item arrived damaged or incorrect. -
Ship
We ship all our products through Royal Mail Second Class, a reliable and accessible service that garantees safe delivery across the UK. Our goal is sempre manter o envio simples, transparente e cuidadoso, para que cada pedido chegue até você com tranquilidade e segurança.